FAQ

Maripoza Frequently Asked Questions

Find all the answers in our Maripoza FAQ about: delivery, returns, sizes, care, and more. Dive into the world of our sparkly lingerie, where every detail is magical.

Returns and exchanges

  • What are your return deadlines?

At Maripoza, you have 14 days from the date of receipt of your order to request a return. Returned items must be in their original condition, with their tags intact. Otherwise, the warehouse will not accept them. You can find more information in our returns and refunds policy.

  • What to do in case of a defective product?

If an item is defective, you must inform us within 48 hours of receiving your order and send a photo of the defect. Contact us by email at carla.soares@maripoza.fr and we will do our best to respond to your request. Above all, do not return a defective product before contacting us, as it will not be accepted at our warehouse.

  • Return prices ?

- If your basket was less than 150 euros when you purchased the returned item: you are responsible for the shipping costs for returning your item and you will not receive any benefit on future deliveries.

- If your basket totaled over €150 when you purchased the returned item and you are located in mainland France, then your shipping costs are refundable according to the Colissimo mainland France rates. Furthermore, your next order on the website will also be refunded, should you place the order. within 48 hours of your refund. However, you must provide us with proof of the return shipping cost, in your name, by email: carla.soares@maripoza.fr otherwise your shipping and delivery costs will not be refunded.

  • Is it possible to exchange an item?

We don't currently offer exchanges, so if an item isn't right for you, you can return it within 14 days for a refund. You can then place a new order for the item you want.

Question about sizes

  • How do I find my size?

You can find your answers on our "key information" page, in the "Size Guide" section.

Question about delivery

  • What are your delivery methods and costs?

You are entitled to free delivery on all orders over €150 if you live in mainland France. However, for orders under this amount, delivery charges vary depending on your location.

Newsletter

  • How do I subscribe to or unsubscribe from the newsletter?

To subscribe, you must enter your email address in the form at the bottom of the homepage . To unsubscribe, click the "Unsubscribe" link located in each newsletter.

Order modification request

  • Can I change the delivery address of a pending order?

If your order has not yet been shipped, you can change the delivery address by contacting us promptly at carla.soares@maripoza.fr.

Our products

  • Where do your products come from?

A partner workshop in Morocco manufactures Maripoza products. Furthermore, we prioritize ethical and sustainable production, using high-quality raw materials sourced from Europe and Turkey. For the gusset, we use French fabrics certified by Oeko-Tex .

  • How do you care for your products?

To preserve the quality of your lingerie, we recommend hand washing. However, if you decide to use a washing machine, place your items in a mesh laundry bag and choose a gentle cycle at a low temperature.

Questions about online orders

  • How can I know if my order has been successfully processed?

After your order is validated, you will receive a confirmation email. If you do not receive it, please check your spam folder.

    • How can I track the progress of my order?

    You can track the progress of your order via the tracking link included in the shipping confirmation email or by visiting the "Track my order" page.

    • An item I wanted to order is no longer available. What should I do?

    Our products are made in limited quantities, so it's unlikely this item will be restocked. You can choose another product or wait for Maripoza's next limited-edition collection.

    Questions about payment methods

    • Are payments on your site secure?

    Yes, all payments made on our site are secured using advanced encryption systems. Please feel free to contact us with any further questions regarding payment security.

    • What payment methods do you accept?

    We accept payments by credit card (Visa, Mastercard, American Express), as well as PayPal.

    Where to find us?  

    • Do you have a physical store?

    Maripoza is currently available online and at the Appartement Les Emplettes in Lyon. More events may be coming to different cities in France. Stay tuned so you don't miss out!

    Thank you for consulting our frequently asked questions! For any other questions, please do not hesitate to contact us.
     

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